Scandinavian Design from Hus and Hem

A Smörgåsbord of Scandinavian Design

Free UK delivery on orders over £75

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Delivery and Returns

                                                   

Don't worry The Hus & Hem team are here to get your purchase to you as soon as humanly possible...

*IMPORTANT CHRISTMAS DELIVERY INFORMATION

To guarantee Christmas Delivery orders need to be placed by 1pm Monday December 22nd. Of course orders can be placed after this date but we can no longer guarantee delivery before Christmas.

 

Delivery Charges

We like to keep things simple here at Hus & Hem -

We charge only £3.95 for all mainland UK deliveries.


Ordering

  • Orders will be carefully wrapped and dispatched within 1 - 2 days and sent via Royal Mail or by APC Couriers, a signature may be required.
  • We understand that sometimes you need to get your hands on a new purchase as soon as possible, if your order is required by a certain date, do not hesitate to contact us, we will endeavour to meet any deadlines.
  • If you would prefer to place your order over the phone, would like to confirm delivery times, or you have a query, you are welcome to contact the shop or email us. Please call 01531 631044 between 10am and 5pm Monday to Saturday.
  • Alternatively why not pop into our Ledbury shop and make a purchase in person.

Delivery

  • We know it can be very frustrating to miss a delivery, especially if it's something that you need quickly. If you are not in when the couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card and then attempt to deliver it two more times over the next working days. Follow the instructions on the card left by the courier to arrange a redelivery of your order.
  • If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.
  • Deliveries by Royal Mail - if you're out and about, you may find that your item has been left with a neighbour instead of being returned back to your Royal Mail Delivery Office.
  • If they are unable to deliver an item to you, or a neighbour, your item will be returned to your local Royal Mail Delivery Office for you to collect it, or to arrange a re-delivery.
  • Please note if a parcel is returned to us due to non-collection, postage will be charged to re-deliver your order.

International Shipping

Obviously some places are easier to reach than others and so a little patience and extra cost might be required. We advise that you contact us before placing your order. Delivery charges are dependent on the destination country and size of purchase. Shipments usually take 7-10 days although can be delayed further due to customs procedures.

To discuss the delivery of products to countries outside the UK please contact us on +44 (0)1531 631044 or email info@husandhem.co.uk on our Contact Us page. We will get right back to you with the shipping costs.

Please Note: If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order.

 

Furniture Deliveries

Heavy and large items will be delivered by our local specialist carrier to ensure that the product reaches you in perfect condition. Delivery of fragile, heavy and large items will vary depending on the delivery address post code.

Please contact us for a quotation and to arrange a convenient time for delivery.

Please note: Furniture items are manufactured to order unless otherwise stated and can take 8 - 10 weeks for delivery.

 

Returns

While we hope that you're always delighted with your order, we understand that there are occasions you may want to return items.

*The usual refund policy is 14 days, but we have extended this for items purchased as gifts between 15th November and 14th January. Unwanted Christmas gifts can be exchanged for other goods or a refund issued. The returns policy does not apply to purchases made in-store.

We ask that you notify us either by email or a phone call within 7 days of receiving the goods, and that you return them to us within 14 days. We can then advise you on the most cost effective way to return the item, this especially applies to large, bulky items. 

The returned products must be in perfect condition and in the original packaging. For fragile items please make sure they are securely packaged. We strongly recommend that you obtain proof of postage for the goods as we can take no responsibility for goods lost in transit.

Simply include the delivery note and indicate if you would like a refund or a replacement and post back to:

PLEASE CONTACT US IF YOU WISH TO RETURN A BULKY ITEM. 

Returns dept:

Hus & Hem Ltd

The Design Quarter

12 High Street

Ledbury

Herefordshire

HR8 1DS

 

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange providing the goods are received by us in an unused, undamaged and saleable condition. The costs of returning goods to us shall be borne by you.

We will issue a refund as soon as the item is recieved, refunds can take up to five days to show in your account. Unfortunately we cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

 

Security

We take our customers online security very seriously. SagePay is the company that processes our customer credit card payments. SagePay is the largest independent Payment Service Provider in the UK providing secure online credit card and debit card payment solutions for thousands of online and mail order businesses. When your order is placed at our website, credit card information is encrypted using 128 bit encryption by SagePay (new name for Protx) secure online payment processing.


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