Delivery and Returns

Don't worry Jill, Louise and Lily are here to get your purchase to you as soon as humanly possible...

Ordering

When you select UK standard delivery your order will be carefully wrapped and dispatched within 2 - 3 days via Royal Mail. Standard delivery can take 5 - 7 working days and a signature may be required. We understand that sometimes you need to get your hands on a new purchase as soon as possible, if your order is required by a certain date, do not hesitate to contact us, we will endeavour to meet any deadlines.

The cost of delivery will always be displayed in your trolley as you add items and before you confirm payment.

If you would prefer to place your order over the phone, would like to confirm delivery times, or you have a query, you are welcome to contact the shop. Please call Louise or Jill on 01531 631044 between 10am and 5pm Monday to Saturday.

Alternatively why not pop in and make a purchase in person.

Delivery Charges

UK Standard Delivery

International Shipping

To discuss the delivery of products to countries outside the UK please contact: us on +44 (0)1531 631044 or email info@husandhem.co.uk on our Contact Us page. We will get right back to you with the shipping costs.

Please Note: If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order. 

Furniture Deliveries

Heavy and large items will be delivered by our local specialist carrier to ensure that the product reaches you in perfect condition. Delivery of fragile, heavy and large items will vary depending on the delivery address post code.

Please contact us for a quotation and to arrange a convenient time for delivery.

Please note: Furniture items are manufactured to order unless otherwise stated and can take 8 - 10 weeks for delivery.

Returns

While we hope that you’re always delighted with your order, we understand that there are occasions you may want to return items. Simply include the delivery note and indicate if you would like a refund or a replacement and post back to:

Returns dept:

Hus & Hem

The Design Quarter

12 High Street

Ledbury

Herefordshire

HR8 1DS

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange providing the goods are received by us in an unused, undamaged and saleable condition. The costs of returning goods to us shall be borne by you.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Security

We take our customers online security very seriously. SagePay is the company that processes our customer credit card payments. SagePay is the largest independent Payment Service Provider in the UK providing secure online credit card and debit card payment solutions for thousands of online and mail order businesses. When your order is placed at our website, credit card information is encrypted using 128 bit encryption by SagePay (new name for Protx) secure online payment processing.