Privacy Policy

HUS & HEM Ltd is committed to preserving the privacy of all visitors to our website at Please read the following privacy policy to understand how we use and protect the information that you provide to us.

For the purposes of the Data protection Act 1998, the Data Controller is HUS & HEM Ltd of 12 High Street, Ledbury, Herefordshire, United Kingdom, HR8 1DS, which is registered with the ICO with the registered number ZA179274.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collection from you

When you visit, register or order products or services on you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

Use of your information

Your information will enable us to provide you with access to all parts of our website and to supply the goods, services or information you have requested. It will enable you to participate in interactive features of our service, when you choose to do so. It will also enable us to process your order and to contact you where necessary concerning your order. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer. If you have chosen to receive newsletters via email and wish to “unsubscribe” you can do so by clicking the unsubscribe link at the bottom of any newsletter that we send you.

We will not sell, distribute or disclose information about you as an individual or your personal usage of the site without your consent.

There are only three circumstances where we may share some of your data with others:

  1. With agents (Sage Pay & Paypal, our online payment processing services, delivery companies and data processing analysts) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function. We require all such third parties to treat your personal data as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.

  2. To the extent required by law, police, court order or as requested by al information as fully confidential and to fully comply with all applicable UK Data Protection or Consumer Legislation.

  3. In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business).


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

We use only first party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

How to control and delete Cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help' function within your browser should tell you how.

Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

Security and Data Retention

We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.

All credit/debit card payments are processed through Sage Pay which provides a secure payment gateway (256-bit SSL certificate) processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear somewhere within the browser window dependant on the browser you are using. This indicates that the site is secure. You can click on the padlock to see more information.

Changes to our Privacy Policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to HUS & HEM Ltd via the contact page.